Privacy Policy – RK Mortar
At RK Mortar, we value your privacy and are committed to protecting any personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit or use the services on our website.
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1. Who We Are
This website is operated by RK Mortar, a manufacturer and supplier of high-quality mortar and building materials in Indonesia.
Website: https://www.rkmortar.com/
Email: sales@rkmortar.com
WhatsApp: +62 811-312-1188
Instagram: @rkmortar
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2. What Personal Data We Collect and Why We Collect It
We collect certain information to provide better services to our users and customers.
a. Contact Forms & Inquiries
When you fill out a contact form, request a price quote, or ask for consultation on our website, we may collect information such as:
* Full name
* Email address
* Phone / WhatsApp number
* Company or project name (if applicable)
* Message content or details of your request
Purpose: This information is used strictly to respond to your inquiries, provide quotations, and offer customer support. We do not use this data for direct marketing without your explicit consent.
b. Comments
If comments are enabled on our website, we collect the data shown in the comments form, as well as the visitor's IP address and browser user agent string to help with spam detection.
c. Media
If you upload images to the website (for example, attached to project feedback or reviews), you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract location data from images on the website.
d. Cookies
We use cookies to enhance your browsing experience on our website:
* Session Cookies: Store your temporary preferences while navigating the site.
* Form Cookies: Remember your details so you do not have to re-enter them in the future.
* You can choose to disable cookies through your browser settings, although some features of the site may not function properly as a result.
e. Analytics
We may use third-party analytics tools (such as Google Analytics) to collect anonymous visitor traffic data, such as pages visited, duration of visit, device type, and general location. This data is used solely to improve our website's performance and usability.
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3. Who We Share Your Data With
RK Mortar does not sell, rent, or trade your personal data to third parties.
We may only share your data with:
* Third-Party Service Providers: Such as web hosting providers, analytics services, or automated spam detection services that help us run and maintain the website.
* Legal Requirements: If required by law or legal proceedings in accordance with applicable regulations in the Republic of Indonesia.
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4. How Long We Retain Your Data
* Contact Form Submissions: Stored for up to 1 year for customer support and communication history.
* Analytics Records: Anonymous analytics data is retained for up to 12 months.
* Comments: Comments and their metadata are retained indefinitely so we can recognize and approve follow-up comments automatically.
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5. What Rights You Have Over Your Data
You have the right to:
* Request a copy of the personal data we hold about you.
* Request corrections or updates to any inaccurate personal data.
* Request the erasure of any personal data we hold about you.
*Note: This does not include any data we are obligated to keep for administrative, legal, or security purposes.*
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6. Where Your Data Is Sent
Visitor inputs and form submissions may be checked through an automated third-party spam detection service. Our web hosting and cloud services may operate servers both locally and internationally with appropriate data protection standards.
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7. How We Protect Your Data
We implement technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website utilizes HTTPS (SSL) encryption to ensure secure data transmission.
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8. Data Breach Procedures
In the event of a data security incident or breach that impacts your personal data, we have internal procedures in place to promptly identify, contain, and report the incident, as well as take corrective measures in accordance with applicable laws.
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9. Privacy Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us via:
* RK Mortar
* Website: https://www.rkmortar.com/
* Email: sales@rkmortar.com
* WhatsApp: +62 811-312-1188
* Instagram: @rkmortar